Cloud Cover FAQs

Are Online Backups Secure?

Definitely. Your data is securely stored in a remote backup server hosted in a corporate data centre, using military-level encryption employed by most multi-national banks that require a high level of security. All of your data is 256-bit encrypted and compressed before being uploaded and stored on your backup server through a secure SSL channel.

Encryption and decryption will only be done on client’s machine with user's password, which will not be transmitted during uploading and downloading. Therefore, nobody can read the files - not even us.

Will my internet charges go up?

NO, the internet charges will not go up unless your ISP charges for uploads.

How do I know that the backup is successful?

Each time a backup is run, our backup server generates a report and emails you.

Is my network / Computer supported?

BackOnline supports essentially all common operating systems and databases, including Windows, Linux, Mac, NetWare, UNIX, Microsoft Exchange Server, Microsoft SQL Server, Lotus Notes/Domino, Oracle and MySQL.

What backup options do I have?

You can have simple backups from your laptop, PC or Server to our remote servers. You can backup directly to a backonline server on your site and we take care of the rest, or we can manage your backups from your Servers PCs etc.

What do I need to back up?

Your computer consists of programs and data, you need to backup your data. As an example, you should backup your Microsoft Word documents but not the Microsoft Word program.

When should I backup?

Backups are done at night when the computer system is not in use. The only exception is when you use continuous data protection (CDP). CDP transfers your files when you change them

How long do you keep my backups?

You choose how long we keep your files. Generally customers choose 1 year.

How long will my backup take?

Most business backups are done within the hour. Since the backup program only sends the changes of each file, minimum time is taken.

Will the backup software backup open files?

Yes!

Why have a box on my site?

The BackOnline NAS box is to allow you to restore files quickly and easily. The only restore you will need to do from the customer webpage is if you lose your server and BackOnline NAS Box.

How do you complete the first large backup?

We can send you an external hard drive to speedup your first backup.

Can I run online backup in conjunction with my existing backup solution?

Yes, our backup solution can complement your existing infrastructure to provide an additional level of protection.

How do I restore files?

You can restore files from your local NAS box or the secure customer logon page.

Do I have to restore my entire backup just to recover one file?

Unlike tape storage, file recovery is made easy. Select the date and the file that you want to restore, enter your secure encryption key and download the file!